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Assertion®
Smart Logging™

Provides a single dashboard to see the alarms of all voice products with 1-click access to the logs.

This solution enhances the efficacy of troubleshooting by streamlining issue identification and facilitates the systematic archival of logs from across all your voice systems.​​

Smart Logging - Making Contact Centre Head's Life Easier

The Contact Center Head - Before Implementing Assertion® Smart Logging™​

  • Regular Outages

    No visibility into voice assets. Need to wait for problems to become user impacting​ to find out.

  • Breach of SLA

    Lots of time spent in getting the logs due to ​process or access issues​ resulting in SLA for uptime not being met.

  • Missing Logs and PII in Logs

    Logs are incomplete or go missing due to software, hardware, network or configuration issues​. PII is visible to everyone with access to logs.

The Contact Center Head - After Implementing Assertion® Smart Logging™

  • Proactive monitoring of Logs

    Alerts on failures puts less stress on support staff and helps you gain visibility of all voice assets with one click access on a single dashboard

  • Meet SLA by rapid debugging​

    With access control and integration with Active Directory, provide access easily and eliminate the need for long processes.

  • 100% Compliant with Archival of Logs

    Be 100% compliant. Archive relevant logs and in the right format while also masking PII for PCI compliance.

Let us be your guide to proactive monitoring of your voice systems

Benefits of Assertion® Smart Logging™

Collect logs from all voice systems using push mechanism and send to SIEM for archival by acting as an intermediary. No client-side software.

Collect Windows OS logs, Linux OS Logs, OEM logs, Custom applications logs and Agent desktop logs. Vendor agnostic and supports all voice assets.

Clone logs and filter each copy as required for business purpose.  E.g., One copy can be RAW logs for debugging, another can be IAM logs for audit.​

Single dashboard to monitor critical alarms, custom events and system utilization details. Alert on dashboard, via email and via REST API.

Get a report of errors proactively detected in last 30 and 365 days​

Single click access to logs right from the web portal without the need to open tickets. Save on people training costs & issues with sharing of privileged ID.​

Add-ons to make your life much simpler

Privacy add-on:

Controlled and auditable access to Logs & CDR for compliance to GDPR, CCPA and India OSP regulations. Mask PII in logs.

Operational monitoring add-on:

Detect SIPREC issues, Loss of recordings, Database / Sync issues, Loss of logs, Registration & Call completion failures.

Data transformation add-on:​

Re-arrange tokens in each log line to conform to your custom log format.

Custom Workflow & Add-on:

Create workflows to automate email, ticketing, and other custom automation. 

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Assertion® Smart Logging™ Features

Acts as a pipe between voice products and SIEM / log store. Supports storing a local copy of logs.​

Output in CEF, JSON and CSV to support all SIEMs.​

100% onPrem single VM installation.  Supports HA and multi-site deployment as well.​

REST API based notifications for downstream automation​

Integrate with corporate AD for authentication​

Configure any custom single-line or multi-line regex pattern as a “custom event” and get alerted ​

Create business automation using workflows with support for its own input / output widgets​

Vendor agnostic. Supports all major Voice platforms and applications​

Parse logs to custom format for archival, compliance and analytics purposes.​

Fit-for-purpose solution at a fraction of the price of competing products.​

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