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Assertion®
Smart Loggingâ„¢

Get real-time observability across all your voice assets on a single dashboard by proactively monitoring logs for issues. Go from issues to logs in 1-click. Detect errors, call & recording failures to improve service levels.

BEFORE

Voice teams are blind to issues until they impact service quality​

Delayed Issue Detection - Voice systems lack real-time monitoring, leading to unexpected failures.

Fragmented or Unavailable Logs - Data is scattered across systems, making incident analysis slow and inefficient.

Reactive Troubleshooting - Engineers scramble to diagnose and resolve issues, increasing downtime.

SLA Violations & Escalations -  Long resolution times result in lost revenue.

"Without proactive monitoring, every voice failure is a costly surprise!"

AFTER

Bring visibility & efficiency to voice operations with Smart Logging

One-Click Access to Logs - Access event-specific logs without manual searching or waiting for NOC

Real-Time Error Detection - AI-powered monitoring scans all voice logs, identifying issues in real time

Better SLA Compliance - Reduced troubleshooting & down time prevents SLA violations

Automated Alerts & Insights - Alerts are triggered instantly, with root-cause analysis

"See the problems before they happen, fix them before they hurt!"

Let Us Be Your Guide to Proactive Monitoring of Your Voice Systems

Benefits of Assertion® Smart Logging™

Collect logs from 53+ voice systems without a log collection agent

Vendor agnostic. Supports all major Voice platforms and applications​

Collect any log file – platform (OS) or application.  Can add more files to pipe.

Clone filters and forward logs for selective archival.  Output in CEF, JSON and CSV to support all SIEMs.

Single dashboard to monitor errors and system health

Get a report of alarms  raised in last 30 and 365 days.

1-click access to logs from the web portal.

Integrate with corporate AD for authentication​

Configure and manage simple log patterns on portal

Detect complex patterns / correlate logs using workflows

Store local copy of logs for 30 days for immediate access

Ability to transpose each log line into custom format

REST API based notifications for downstream automation​

Custom dashboard widget for better observability

Why Smart Logging is Better than SNMP, CDR Analytics, Voice Monitoring Tools & SIEM?

1. Log Monitoring for Voice Apps

  • Collect Platform, Application or Custom logs in near real-time.
  • Understand log formats of 100s of log files from 53+ products out of the box.

2. Proactive Fault Monitoring

  • Auto detect critical and major errors
  • Self-service portal to detect known log patterns
  • Suppress unwanted events to avoid alert fatigue

3. One Click Log Access

  • Instant log access via the central portal
  • No more missing or overwritten logs
  • No need to raise ticket, share privileged ID with vendors or wait for experts

4. AI Powered PII Masking

  • Mask structured & unstructured PII
  • Mask before Store, View or Export
  • Self-service configuration on portal

5. Detect Loss of Recording

  • Monitors logs in near real-time to detect loss of recording
  • Correlate logs across systems to detect failures
  • Highlight top 10 Agents with recording failures

6. Prescriptive Root Cause Analysis

  • Detect RCA by correlating logs across various connected systems and inferring the causal relationships
  • Remediation suggestions using OEM KB