Secure Your Contact Center from Voice Attacks with SecureVoice
Get in touch with the VoIP Security experts from Assertion Today to understand how we can help secure your SIP Remote Workers and Contact Centers
Scam is the New Epidemic!
54% rise in Voice Phishing Attacks leading to Ransomware Attacks since 2020
67% rise in Ransom DoS Attacks with some of the largest VoIP Providers also being attacked in 2022
$53 Billion Loss Faced Globally due to Fraudulent Robocalls in 2022
Attacks on remote workers and collaboration systems are up 600% year-over-year
Consequences of a Cyber Attack
Financial Consequences
Theft
Downtime Costs
Fines & Fees
Forensic Investigation
Recovery & Replacement
Lost Revenue
Operational Consequences
Lost Files & Data
System Downtime
Employee (& Customer) Turnover
Reputational Consequences
Lawsuits
Loss of Trust
Diminished Reputation
SBC Security™ is now Assertion® SecureVoice™
Assertion® SecureVoice™ protects your enterprise contact center and SIP Remote Workers from Scam, Robo, Junk Calls and any voice threats. Assertion® SecureVoice™ detects, reports and blocks voice threats in real time
What attacks does Assertion® SecureVoice™ secure you from?
Scammer impersonates a co-worker
'Scam likely' badge warns user to be cautious of a potential scam/ransomware attack.
Unwanted and suspicious calls in a CC
Targeted routing of suspicious calls weed out most scam calls.
Scammer impersonates a customer in a CC
'Scam likely' badge on the UI warns agent to be cautious. Call routed to well trained agents.
Attacker compromises IVR callback feature to create a Toll Fraud
Detect & Block calls to premium rate numbers across 145 countries to prevent toll fraud.
Attacker creates a traffic spike and overwhelms the system
Detect a traffic spike and disconnect these calls to avoid a TDoS attack.
Attacker targets a SIP remote worker extension and brute force their way in
Detect & Block cyber attacks automatically in real-time.
Benefits of Assertion® SecureVoice™
Eliminate upto
95%
Scam Calls
Save Telecom Expenses upto
6%
By Eliminating Junk Calls
Block
99%
Cyber Attacks
Be Compliant to Regulations
with Live Threat Monitoring
Avoid Revenue Loss
and Resource Misutilization
Real-time Visibility
of Voice Threats and Usage
Key Features of Assertion® SecureVoice™
- Detect number spoofing attempts to protect from ransomware attack and voice phishing (scam).
- Targeted routing of suspicious scam calls to trained agents / attendants.
- Detect and block brute force, extension enumeration and other attacks on the SIP remote worker infrastructure.
- TDoS protection to safeguard from call spikes which could result in customers not being able to connect to you.
- Monitor usage, choking and rejections in outbound and inbound traffic to provide an early warning to ensure smooth operations.
- Use responsible outreach to comply with Govt mandate on out calling when using a mix of automated + manual dialing.
- Call blocking of inbound and outbound calls to be compliant to DNC and custom denial rules.
- Block calls to premium rate numbers and Wangiri attacks, a cause of toll fraud and a major source of terror funding.
- Be compliant to Sanctions regulations globally with geo-fencing rules.
- DNC detection – Detect DNC numbers from network response.
- Centralized block list with exception handling.
- Detect and release unused / underused resources like toll-free numbers, DID numbers, and SIP trunks.
- Eliminate robo and telemarketing calls to improve resource utilization and user productivity by up to 6%.
- Use Custom Workflows for automated response and recovery.
Optimize the pacing ratio on your dialer to lower the network rejection rate, and get more call connects.
Testimonials
