Secure Voice for Healthcare
Healthcare teams rely on voice for critical moments. Secure Voice ensures those moments aren’t compromised by spam, scams, or impersonation attacks. Filtering malicious calls before they reach staff so legitimate patient and partner calls get through without delay. Also ensuring a CMS 5 Star Rating for Healthcare Insurers with its smart AI screening capabilities.
Challenges faced by Healthcare Today
Patient-room vulnerabilities
Hospitals with high number of beds with growing inpatient admissions, are exposed to scam calls delivered right into their patient rooms.
Automated robocalls are flooding lines
Hospital’s busy hub-serving millions of ED visits and outpatient visits annually- means high noise levels, making caller validation harder
Number spoofing from familiar extension ranges
Attacks mimic hospital’s internal numbers- confusing patients and staff due to the hospital’s extensive footprint across the country or globe.
Number spoofing from familiar extension ranges
Attacks mimic hospital’s internal numbers- confusing patients and staff due to the hospital’s extensive footprint across the country or globe.
Lower CMS star rating for insurers & hospitals
CMS auditor calls are indistinguishable from regular inbound traffic. Insurers often miss or mishandle them putting ratings at risk.
Lack of a clear reporting mechanism
Neither staff nor patients have a streamlined process to flag suspicious calls, despite hospital’s frontline role in patient care.
How Secure Voice Protects Healthcare
Screen all incoming and
outgoing calls
Detect anomalies &
custom parameters with AI
Block bad calls. Tag & redirect VIP or suspicious calls to trained agents
Detect Patient Room Spam and Scam Calls
Assertion’s AI-powered security eliminates spam, scam, and predatory calls to patient rooms. You can choose to Block, Redirect or Flag these calls.
Detect CMS.gov Auditor Calls in Real-time
Assertion AI detects the auditor’s call and notifies the agent via IM. So that agent provides great customer service, earning kudos from the mystery shopper.
Block Calls from Familiar or Spoofed Numbers
Assertion analyzes calling patterns to detect abnormal activity, and flag or block suspicious calls while identifying calls from numbers that resemble the internal range.
Report Patient Room Spam with Ease
If a patient receives spam or scam calls, they can report the same easily by dialing a predestined number over an IVR. This helps nurses save time and focus on their jobs.
Enable Stronger Security with Voice Captcha
Assertion’s AI detects Robo callers and sends them to an IVR with a challenge to complete ensuring that your staff takes real human calls only.
Block Known Scammers & Attacks
Assertion’s AI, Crowdsourced Data & Trusted 3rd Party Databases block attacks before they reach you! Giving you Zero Day Security from Known Attackers.
Trusted by Healthcare & BPOs
Frequently Asked Question!
Enterprise Voice Security is the practice of protecting enterprise phone systems, contact centers, and voice infrastructure from threats such as vishing (voice phishing), scam calls, robocalls, toll fraud, TDoS attacks, and impersonation fraud.
Unlike traditional IT security, voice security operates at the telecom and SBC (Session Border Controller) layer, where real-time call threats originate.
Healthcare phone systems are frequent targets for scammers because they handle sensitive patient information, billing conversations, and time-critical communications. Spam and impersonation calls can overwhelm staff, mislead patients, and expose organizations to fraud and compliance risks.
Patient room phones are often targeted by scammers pretending to be hospital staff, billing departments, or external agencies. Secure Voice filters malicious calls before they reach patient rooms, reducing the risk of patient confusion, financial exploitation, and reputational damage.
CMS auditor calls are unannounced inbound calls from the Centers for Medicare & Medicaid Services to health insurers, typically related to audits, compliance checks, or quality assessments. These calls do not follow a fixed schedule and often appear like normal inbound traffic.
Traditional telephony and contact center systems rely on phone numbers, call routing rules, or manual processes. CMS auditor calls often do not have unique identifiers, making them indistinguishable from regular calls without real-time voice intelligence and pattern detection.
Secure Voice is built for enterprise healthcare environments and aligns with healthcare security and privacy requirements, including HIPAA-aligned data handling practices. It focuses on protecting voice infrastructure without accessing or storing sensitive patient content unnecessarily.